RETURNING Policy
You can initiate a return within 5 days after delivery / collection for Eligible reasons or Change of mind:
Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within 5 days for defective items and for wrong, damaged and counterfeit items raise or create a return immediately to facilitate an easy return process).
“Change of mind”- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with. You can request a return if you have changed your mind about an item AND if it has not been opened except for the following items, for hygiene and security reasons: swimwear, underwear, lingerie, earrings, cosmetics, fragrances, groceries, food supplements, software, tickets, and adult products.
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Events and Tickets are not eligible for return.
Get your refund faster when you drop off your return at Kenya house complex 3rd floor t5
Your refund will be credited back to the original payment source used for the purchase.
Please note that the refund processing time may vary depending on the payment method:
If you paid via mobile money, the refund will be issued to your mobile money account within 24 hours.
If you paid via bank card, it may take 3-5 business days for the refund to appear in your account.
If you paid via voucher, your refund voucher will be processed immediately and you will receive an e-mail with your voucher code.